This competition is open to internal candidates.
Coast Mountain College (CMTN), Terrace campus, invites applications for an experienced professional to join as the Manager, Information Technology. The salary for this position is $132,066 annually plus a comprehensive benefits plan.
This position is suited to a passionate individual who wants to join us in our goal to become the college of choice for experiential, place-based learning allowing students to learn both in the classroom and in the spectacular outdoor spaces that are so unique to this part of Canada.
CMTN is dedicated to providing a workplace that is inclusive and welcoming to all. It is our aim to reflect the diversity found in our unique region throughout CMTN’s workforce. Our team is committed to Indigenization, Inclusion, Diversity, Equity, Accessibility, and Internationalization.
Should you require accommodation during the recruitment and selection process, please contact Human Resources directly at hr@coastmountaincollege.ca.
Duties: The role of the IT Manager is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. The IT Manager will also schedule and direct activities to resolve hardware and software issues in a timely and accurate fashion.
Key accountabilities will include:
- Design and implement short-term and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
- Assist in Developing, implementing, and maintaining policies, procedures
- Participate in the development of IT strategies in collaboration with the IT Leadership team.
- Conduct research and make recommendations on products, services, protocols, and standards.
- Provide leadership, guidance, and mentorship to helpdesk staff, helping them build technical and customer service skills.
- Foster a collaborative environment by encouraging knowledge sharing, teamwork, and professional growth among the helpdesk team and the broader IT team.
- Monitor the performance of deskside support operations, identifying and implementing areas for improvement.
- Establish service level agreements with business units.
- Ensure that all support activities are documented in the ITSM platform and adhere to service level agreements (SLAs).
- Use process automation and management tools like Microsoft Intune to manage and configure devices, ensuring secure and efficient operation of devices.
- Collaborate with other IT teams to implement new tools and features to enhance endpoint management.
- Act as the College IT Change Management Lead
- Ensure that proper documentation is completed for all IT changes submitted to the Change Advisory Board
- Act as a liaison between the client support team, IT leadership, and other departments, ensuring alignment of goals and operations.
- Provide regular updates to stakeholders on support operations, patch compliance, and endpoint security metrics.